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SDLG dealer Detroit wins award for excellent performance :

The SDLG dealer for Andhra Pradesh, Detroit Mining & Construction Equipment Pvt. Ltd has won the 'Excellent Dealer' award for India at the SDLG global dealer meet for consistent performance and efficient service.

In a short span of time, Detroit has already sold 18 machines.

The award also recognizes Detroit's proactive efforts in increasing SDLG's competitiveness in the Indian market by

setting up the very first onsite SDLG customer support unit at Krishnapattanam Port, a privately operated port near Nellore in Andhra Pradesh. Operational since October 2012, the support unit aims to deliver better and faster service to SDLG's Indian customers.

The facility is the very first of its kind, in supporting a Chinese construction equipment manufacturer in India, and has already emerged as a benchmark for the industry. The support facility has access to container parts stock, service engineers with service vehicles, and internet connection for seamless communication; demonstrating the commitment of SDLG and its dealer partners to supporting its customers in India.

The availability of onsite support is expected to give the manufacturer an edge over competitors, and boost customer confidence in SDLG's ability to provide support. Customers have expressed satisfaction with the reduction in downtime that the facility has provided.

"Congratulations to the team at Detroit! Their commitment towards working with us to strengthen the SDLG brand is reflected in their performance and their investments in the onsite support unit. The award is well deserved and we hope this will motivate our other partners to strengthen their operations as well," says Sridhar B, the business head of SDLG in India.


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